We are currently on the lookout for enthusiastic, driven Inbound Customer Service Agents to join our expanding business on a remote basis. If you are customer focused, enthusiastic and enjoy working to targets this could be the role for you! All you'll need is previous contact centre experience, an internet connection and a quiet office space to work, and we’ll provide the rest!

Who are we?

Staysure is the UK’s leading insurance provider, and we pride ourselves on being able to provide travel insurance for everyone, particularly those with medical conditions who want exceptional service and the confidence to know they are in safe hands.

We have been selling award-winning insurance products and services since 2004 and have an exciting portfolio of market leading brands including Avanti, Paying Too Much, Petsure, ROCK and the newest addition WAPP. We have continued to grow and expand even during the pandemic and there really has never been a more exciting time to join us.

The role

We are looking for experienced Inbound Customer Service Agents who strive to deliver the best service possible to all our customers. The role will involve answering inbound customer service calls. Helping existing customers with their queries. You will deal with all calls in a timely and professional manner.

Communication is the key to our success. We pride ourselves in giving our customers world class customer service and our customers agree, we have over 220,000 reviews on Trustpilot, so we must be doing something right!

About you

You’ll have experience working in a customer focused call centre, ideally within both a sales and service environment, be brilliant when it comes to building rapport with our customers, actively listening to their needs to ensure the customer is getting the best possible outcome whether that’s a new policy or a resolution to their query.

You’ll be someone who is constantly striving to improve the service you offer as our customers are at the heart of what we do, it’s really important to us that our customers are happy with their product and your outstanding service.

You will also have hands on experience of using Microsoft tools, including Outlook and Teams.

The Rewards

• £20,000 starting salary plus bonus
• Free gym membership (taxable benefit)
• Private Health Cover
• Discounted travel insurance
• Access to Perkbox from day 1
• Tech bundle provided
• Full training given
• Fantastic career opportunities
• Interactive training with role plays, quizzes, and support from expert trainers
• Free gym membership once you have 6 months service
• Great incentives that include a chance to win iPods, watches, holiday vouchers and additional annual leave

Our contracts would be offered on a full-time permanent basis, working 37.5 hours per week across the opening hours of our business: Monday - Friday 8.30am - 8pm, Saturday 9am - 6pm and Sunday 10am - 4pm.

If you have experience of working in a customer focused environment, love talking to people, supporting them to get the best products to meet their needs and want to be part of a people focused business then we would like to hear from you!